Intro

We’re here to help with general questions about how the platform works and how to get started.

What we can help with

  • Understanding how the platform works
  • General questions about connecting with families or caregivers
  • Basic technical issues

What we do not provide

Hire Care Direct does not create, manage, or update user profiles and is not involved in hiring decisions, care arrangements, or agreements between users.

Contact line

If you have a question, please use the contact form and we’ll respond as soon as possible.

Expectation line

We aim to respond within 24 to 48 hours.

Users are responsible for managing their own profiles and information on the platform.